is opinion still entertained?

you know how restaurants and service-based industries always say 'we welcome your feedback!' - how true is that? having dealt with evaluation and feedback forms before, i say its crap. if the comments are good, we smile and frame them up to prove our service. if they suck, we curse the fella who wrote it and chuck them into the bin..

but is it similar when we take comments/criticism from others? are we really ready for that point of frankness and honesty? i don't really dare to answer that.

i wonder if giving my opinion to matters really is for the best or is it just a bestial annoyance to others.

i feel like a feedback form being torn through and through..

s